Cancellation & Refund Policy
Traditsiya believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
- Cancellations will be considered only if the request is made within 72 hours of placing an order.
- There is no cancellation of orders placed under the Same Day Delivery category.
- No cancellations are entertained for those products that Traditsiya’s marketing team has obtained on special occasions like festivals, Valentine’s Day, etc. These are limited occasion offers and therefore, cancellations are not possible.
- Refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
Return & Refund Policy
Traditsiya’s 7 Day Returns & Exchange Policy
Traditsiya.in’s Return and Exchange Policy offers you the option to return or exchange items purchased on Traditsiya.in within 7 days of receipt. In case of returns, we will refund the amount you paid for the products. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However an exchange is subject to availability of the item in our stock.
There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. We will replace the product to your satisfaction at no extra cost. In such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same at our Costumer Service number @ 09769187484.
The return process of the product can be restricted depending on the nature and category of the product.
Conditions for return:
- Please notify us of receipt of a Damaged / Defective product within 7 days of receipt.
- Products/Items should be UNUSED.
- Products should be returned in their original packaging along with the original price tags, labels and invoices.
- It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.
We will process the refund after receipt of the product by Traditsiya or its business partner. Refund will be processed based on the mode of payment of the order-
- Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 7 working days and the refund will reflect in the next statement.
- Orders paid by net banking accounts will be credited back to bank account.
- For all other modes of payment, we will send a refund cheque. The cheque will be made in favor of the name as in the “billing name” provided at the time of placing the order.